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Strategy Signals is a monthly newsletter for leadership teams who know technology should be driving growth, but aren’t seeing it happen yet. Each issue breaks down the structural reasons progress feels slower than it should and how to change that.
You don't know all the ways your team is using AI. What do you do when your team finds better tools than the ones you approved? The standard response to unauthorized technology use is to shut it down. I’d argue that’s the wrong first move. Sometimes it's willful; someone knows the policy and works around it anyway. More often, it's not. They didn't realize the risk, didn't know a policy existed, or just needed to get something done. Either way, instead of asking "how do we stop this," ask:...
On time, on budget, and still behind. Most executive teams are measuring whether technology gets delivered, not whether it moves the business forward. Organizations often measure technology by activity. How many tickets are closed? How many tools are deployed? How many projects are delivered on time? Yet, none of these metrics answer whether technology is changing what your business is capable of doing. They measure activity, not capacity. Take project delivery, for example. A project...
STRATEGY SIGNALS By Josh Hulst, Michigan Software Labs Does your technology work for you, or against you? If you ask most leadership teams to describe their technology, they'll walk you through a list of tools, such as the CRM they implemented three years ago or an ERP that they inherited from an acquisition. It might be an accurate list, but it's not really the answer I'm looking for. Knowing which tools you have is not the same as knowing what they can support together. For instance, can...